Our Complaints Handling Procedure reflects a commitment to valuing complaints and feedback from staff, people who use our services, and the wider public. Our customer-facing guide provides information on how we handle complaints.
The procedure aims to help us ‘get it right first time’. We want quick, simple and streamlined complaints handling with local and early resolution. It has the person making the complaint, their families and carers, at the heart of the process.
We will address complaints effectively, resolve them as early as we can, and learn from them so that we can improve services for everyone.
Falkirk Integration Joint Board’s definition of a complaint is: “An expression of dissatisfaction by one or more members of the public about the Integration Joint Board’s action, lack of action, or about the standard of service the Board has provided in fulfilling its statutory responsibilities.”
|Falkirk Integration Joint Board Complaints Handling Procedure (2020)|
|The Partnership’s customer-facing guide to Complaints Handling|
Making a complaintIf you would like to raise a complaint relating to the Integration Joint Board’s policies; decisions; or an administrative process which is followed by the Board making a decision, please get in touch via:
Forth Valley Royal Hospital
Phone: 01324 566660
If your issue relates to an NHS service, you can also contact the Patient Advice and Support Service – an independent service which provides free, accessible and confidential information, advice and support to patients, their carers and families about NHS healthcare.