Your privacy is important to us. Depending on which service you interact with, your data may be processed by one of the following data protection policies. We commit to always taking care of personal information.
Please note, each of our partner organisations will also have their own privacy notices in place.
Falkirk’s Integration Joint Board is responsible for the planning and delivery of adult health and social care services across the Falkirk area. The Board works with its partners Falkirk Council, and NHS Forth Valley, to improve outcomes for patients, services users, carers and their families.
Most of the information which the Board collects and uses is statistical or anonymised data. Sometimes, in specific circumstances, we will also collect personal information about individuals. This Privacy Notice explains how we use the information that we collect about you.
- What information do we collect about you
- How do we use the information about you
- Who do we share your information with
- Your Rights
- Access to your information and correction
- How long do we keep your information
- Changes to our Privacy Notice
- How to contact us
- Further information on data protection
What information do we collect about you
We collect information about you when you contact us to request information, or to make an enquiry or complaint about the policies or decisions of the Board.
As part of the strategic planning process the Board receives information from its partner agencies. This can include performance reports, financial and budget information, details of consultations and engagement activities, and national developments such as health programmes or research. Primarily this is statistical or anonymised information. However sometimes, where it is necessary, personal information is also shared. For example case studies may be included in reports and used as learning and improvement opportunities.
We will always ask for your consent before we include your personal information about you in a case study or personal story.
If you make a complaint to one of our partners, for example in relation to the care that you have received, or because you are dissatisfied with the services provided, some personal information may also be shared with the Board. This will only be where relevant, and all collection, use, sharing and storage of personal information will be in accordance with legislative requirements, including Data Protection legislation.
How do we use the information about you
The information that we collect is used to help plan, deliver and improved adult health and social care services in the Falkirk area. These services include:
- All adult and older people Social Work Services.
- Community health services e.g. district nursing, physiotherapy and mental health services.
- Housing services which provide support services to vulnerable adults and disability adaptations.
- The planning of some services provided in hospital e.g. medical care of the elderly.
Who we share your information with:
Where necessary, we will share personal information that we hold with our partner agencies.
Sometimes other organisations may request information that we hold, for example the Police or other government agencies or auditors and regulators such as the Scottish Information Commissioner. All collection, use, sharing and storage of personal information will be in accordance with legislative requirements, including the Data Protection legislation.
Access to your information and correction:
You have the right to request access to the information that we hold about you. You can use the contact details provided below to do this.
NHS Forth Valley Information Governance
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
There are other rights under current Data Protection legislation however these rights only apply in certain circumstances. Further information can be found here: other rights.
The right to complain
The Board has an arrangement with NHS Forth Valley to assist it with data protection compliance. NHS Forth Valley employs a Data Protection Officer to check that we handle personal information in a way that meets data protection law. If you are unhappy with the way in which we use your personal information please tell our Data Protection Officer using the contact details below.
You also have the right to complain about how we use your personal information to the Information Commissioner’s Office (ICO). Details about this are on their website at www.ico.org.uk
How long do we keep your information:
We keep information about complaints for five years after the complaint is closed.
If you request information, under the Freedom of Information or Data Protection legislations, from the FIJB we will retain details of the request for three years after the request is closed.
The agendas and minutes of the meetings of the FIJB are retained permanently. Personal information included in the reports provided to the FIJB, for example in case studies, may also be retained. We will discuss this with you when we ask for your consent to include personal details about you in the case study.
For further details on our retentions timescales please refer to our retention schedule
Changes to our Privacy Notice:
We regularly review our Privacy Notice and will include any updates on this webpage.
How to contact us:
Please contact us if you have any questions about our Privacy Notice or the information that we hold about you:
NHS Forth Valley Information Governance
Phone: 01786 433282
The Data Protection Officer for the Integration Joint Board is:
Head of Information Governance (DPO)
Phone: 01786 433286
Further information on data protection
If you would like to find out more about data protection you can contact:
Information Commissioner’s Office
Phone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number (available Monday to Friday between 9.00 am and 5.00 pm)
Falkirk Health and Social Care Partnership provides a range of community health and social care services for adults in the Falkirk area. The Partnership supports younger and older adults with an assessed need, and their carers, by providing a range of community and residential based services. In order to provide these services, we hold information about you.
This notice provides details of what information we collect from you, what we do with it and who it might be shared with when you contact us online at the Living Well Advice Hub (The Hub).
The Hub uses Near Me, a video consulting service that enables people to attend appointments from home or wherever is convenient. The service is already widely used across NHS Scotland for health and care appointments and is now being rolled out across a wide range of public services. You can find out more at https://www.nearme.scot/
When you use Near Me to visit the Hub, Falkirk Council will record information about you in an app, and this information may be shared with our partner organisations who staff the Hub or to whom we make onward referrals (with your consent). This privacy notice sets out how we will use your information.
The data controller and data protection officer
Falkirk Council is the data controller. You can contact the data protection officer at:
Data Protection Officer
West Bridge Street
Why do we collect this information?
We need to process your data in order to ensure that the services we are providing are fit for purpose, efficient and effective whilst meeting our statutory and legal obligations. The information is being collected for the following purposes:
- To support individuals to self-manage their health and wellbeing
- To support individuals to live independently in a homely setting for as long as possible and/or in a care setting
- To monitor equalities
The legal basis for each purpose is set out below:
|Performance of a contract|
|Task carried out in the public interest||1,2|
You can find out more detail in our privacy notice for Social Work Adult Services – https://www.falkirk.gov.uk/privacy/social-care-health/adult-services.aspx
Each of our partner organisations have their own privacy notices in place.
What information do we collect about you?
We collect basic personal data so that you can be identified. This can include your name and contact details (including telephone number, email or address including postcode).
We may also collect information about your next of kin, family members, carers, any power of attorneys or guardianships in place, keyholders to your property, GP, pharmacist and details of any referrals made.
In order to support your health and wellbeing we may collect special category (sensitive) data. We mostly record medical/health information which may include any health conditions and history, mental health wellbeing, individual care and support needs, daily pattern or routine, dietary requirements, functional ability and any current medication.
Other sensitive information collected can include details on relationship status, nationality, language spoken, racial or ethnic origin, gender, religious beliefs and relationship status. With your consent, information will be collected for equalities monitoring to maintain and promote equality.
We will document any verbal conversations we may have with you. This record helps us to make informed decisions, monitor our performance and improve the services that we deliver.
This list is not exhaustive and we may on occasion get information from other sources not listed above.
We take our responsibility when processing your data very seriously and would like to assure you that we will only collect, hold and use personal data where is absolutely necessary and proportionate to do so. We will ensure that your details are kept secure and that we maintain effective safeguards to manage access arrangements, providing adequate training to staff who handle the information provided.
Where do we collect information from?
We collect information from you when you call using the Hub service.
Who might we share your information with?
The Hub service is provided jointly by:
- Falkirk Council
- Strathcarron Hospice
If you agree to us making an onward referral, we will share information with other Council departments and/or the appropriate partner organisation, including:
- NHS Forth Valley
- Falkirk Carer’s Centre
- CVS Falkirk
- Royal Voluntary Service
- Strathcarron Hospice
If, as a result of the information you share with us, we have any concerns about your safety and/or the safety of others, we may need to share information without your consent.
Will we send your information outwith the UK?
We do not transfer your information outwith the UK. If it becomes necessary to do so, we would ensure that the appropriate safeguards are in place.
How long do we keep hold of your information?
We will keep your information for 1 year. Any information referred on internally and/or to other organisations will be retained as per their retention schedules.
What are my rights in relation to the information held about me?
You have the following rights:
- To see any information held about you by making a subject access request.
- To withdraw consent at any time, where the legal basis for processing is consent.
- To data portability, where the legal basis for processing is (i) consent or (ii) performance of a contract.
- To request rectification or erasure of your information, where data protection legislation allows this.
Do I have a right to complain about the way information has been used?
If you have a concern about the way we are collecting or using your personal data, please let us know and we will try to resolve this. If you are still concerned, you can contact the Information Commissioner:
Information Commissioner’s Office
0303 123 1113
or if you prefer to use a national rate number, 01625 545 745
Do I have to provide my personal data to you?
You do not have to provide us with any personal data, but If we do not collect this information, we may be unable to provide you with the services to which you are entitled.
Do you use any automated processes to make decisions about me?
We do not use automated decision-making processes.
You can find out more detail in the Falkirk Council privacy notice for Social Work Adult Services – https://www.falkirk.gov.uk/privacy/social-care-health/adult-services.aspx
If you can’t find what you need online, or have a question or comment regarding our website and data protection policies, please get in touch.