Our Living Well Falkirk Advice Hub pilot took place during summer 2021, and has now closed. We’re considering how to improve this service and hope to make video call support available again soon.
Thank you for your interest in our pilot programme. If you have feedback, comments, or questions you can get in touch by emailing LivingWellAdvice@falkirk.gov.uk
About this service
Our new drop-in Living Well Advice Hubs can help with whatever matters to you. You can tell us what is on your mind, or what you need support with, and we will connect you with useful resources and services.
We are piloting this service during summer 2021 and will be adding new services to the advice hub in the future. Right now, this is an online only service using Near Me video consultations. We can support you in a range of ways, including
- Living with a long-term condition advice
- Improving your health and wellbeing
- Finding information about community support
- Advice about supporting others or someone you care for
- Appling for a community alarm
- Completing different forms for health and social care services
- Completing a re-housing application or access housing support services
This service is hosted by Falkirk Health and Social Care Partnership and run by a range of organisations and services to provide you with the help and advice you need. Services currently available for drop-in advice include:
- Falkirk Council Social Services
- Falkirk Council’s Community Link Workers
- FDAMH – Falkirk’s Mental Health Association
- Strathcarron Hospice Compassionate Neighbours Service
- Cyrenians Falkirk Outreach
Further information about what support these providers can offer is available in our service booklet. Depending on what you need, you may also be referred to:
- Royal Voluntary Service
- Occupational Therapy
- Falkirk and Clackmannanshire Carers Centre
Before accessing this service, we recommend reading the Patient Leaflet – How to access Falkirk HSCP Near Me Services. Technical help and further information is available at the bottom of this page.
Our new Living Well Advice Hubs are currently in the pilot stage, and we will be adding new services to the drop-in sessions soon. We value all feedback and comments – if you have any thoughts on this service please complete the feedback survey.
Help and tech support
This is a new service which we will be expanding in the future, connecting you with more health and social care services from across Falkirk.
During summer 2021, we are starting with a few selected services and providing this via our online only platform. We look forward to growing this service as soon as possible, and will be examining ways in which we can integrate it into existing and new in-person advice hubs.
If you have any feedback on this pilot programme, please complete our feedback survey at the bottom of this page.
This service is open 1pm – 4pm, every on Tuesday. You can find the most appropriate service for you outside of these times by visiting www.nhsinform.scot or phoning NHS24 on 111. If you are struggling with your mental health and need to speak to someone, here is a list of services that you can access immediately:
- Call NHS24 on 111.
- Call Samaritans on 116 123.
- Contact Breathing Space, a confidential phone and web-based service. Mon-Thu 6pm-2am and 24 hours on weekends. Phone 0800 83 85 87 or visit www.breathingspace.scot
- Text “SHOUT” to 85258 to contact Shout, a free, confidential, anonymous text support service. You can text from wherever you are in the UK.
- Arrange a prompt appointment with FDAMH, Falkirk’s mental health association by calling 01324 671600. Lines open from 9am-5pm Mon-Thu, 9am-4pm on Fri.
- If your life is in immediate danger, call 999 for immediate help.
All you need is a device for making video calls. This can be a smartphone, tablet device or a laptop with an internet connection – either WiFi or mobile data. The video call is free, except your usual internet usage charges.
The video call will use your internet browser, such as chrome, safari, or internet explorer. There is no need to install additional apps or software.
When you make the call, make sure you are in a location with good internet connection. For example, if you can stream a YouTube video, you should be able to make a video call.
We advise you sit in a private, well-lit area where you will not be disturbed during the consultation so we can hear and see each other.
We recommend you read our services booklet, which outlines the support available, before your call.
This service uses the NearMe secure video consultations on the Attend Anywhere platform. The platform is approved by the Scottish Government and NHS Scotland as confidential and safe.